Welcome to the “Knowledge is Now” FAQ page! Here, we aim to address all your queries and provide you with insightful information about our services, platform functionalities, and how we can assist you in your quest for knowledge.
If you have a question that isn’t answered here, please don’t hesitate to reach out to our support team for personalized assistance.
Click a topic to jump to the appropriate section:
General
Contact [email protected]; please be specific in your email and include screen shots, if possible.
Receipts will be automatically e-mailed to you upon enrollment. Search your e-mail first, and if you are unable to locate it, please e-mail [email protected] for assistance.
Use the search bar on the All Courses page to find courses with keywords or subjects. Dropdown filters can also be used to show courses by category, instructor, duration, and discipline.
Join our mailing list by sharing your contact information here.
Once you register for a course, you will be able to access course materials within the lessons of the course. Typically, all handouts/course materials live within the first few lessons, prior to the video lesson. Please download to your computer before proceeding to the video lesson.
Registration is open until the live event starts.
If the instructor has agreed to a recording being available on Knowledge Is Now – yes! Some courses may be live webinar only.
- Course Name (and date if it is a Live course)
- Number of Participants
- Contact Information for Your Organization – including an email address where we should send the Invoice
Yes! We always offer group discounts! Please contact [email protected] for more details!
Yes, we offer current students 10% off most courses. Email us at [email protected] to get set up.
My Account
On the Login screen, click “Lost your password.” If you are not able to resolve your issue here, please email [email protected] for assistance.
CEU Questions
All speech courses are approved by Texas Speech and Hearing Association (TSHA). TSHA is an approved ASHA CEU Provider. Therefore, all TSHA approved courses count towards your Professional Development hours for ASHA. For your state licensure, please check with their requirements as each state is different. However, there are many states that accept other state approvals. See “How do I report my CEUs to ASHA?” below for more details.
Keep your course certificate of completion for any future audit. At the end of your 3-year interval, submit your Compliance Form through the ASHA website. You can find instructions on how to do this on the ASHA website – search “Submit Compliance Form”.
Once you have completed all of the lessons within the course, including the post-test and course evaluation, you will receive your certificate. You can download it immediately (save as with left click). You can also find your certificate in your profile under “Certificates.”
All completed course certificates live within your profile in the “Certificates” section. If you believe a course certificate is missing, please e-mail [email protected] for assistance.
The American Physical Therapy Association (APTA) does not have an approval process for continuing education credits. It is up to each state board to set its own requirements when it comes to CEU/CCU approval. At Knowledge Is Now, our courses are approved through the Texas Physical Therapy Associate (TPTA). There are many states that accept other state approvals. If your state does not automatically accept approvals from the TPTA, they may have a process for you to submit the certificate for approval independently! Check with your state board for the requirements specific to your state.
The American Occupational Therapy Association (AOTA) does not manage continuing education credits for state licensure. Each state licensure board sets its own requirements and processes for approval. Knowledge Is Now courses advertised for OT professionals are approved by the Texas Occupational Therapy Association (TOTA), unless otherwise stated. Many states automatically accept continuing education credits approved by other states or have a process for review and approval for those courses/credits. Check with your state board for details.
In Person Course Support
Contact [email protected]; A team member will respond as soon as possible.
You will need to print all materials in advance. You can find your course materials by going to your Profile, selecting the specific course. There are two places you can download materials, either within the curriculum lessons, or by scrolling down to “materials.”
Make sure to sign in on the sheet provided at the live course. Once the course is complete, you will find the course evaluation as a lesson in the course you purchased. Complete the course evaluation, then your certificate will populate and be saved in your Profile under “Certificates”.
No, it is required that you register prior to the date of the course.
Please contact [email protected] and let us know what accomodations you will need.
Tuition will be refunded, minus a $25 processing fee, if notification is received no later than 14 days prior to the course start date. Cancellations received later than two weeks prior to the course start date are not eligible for a refund. However, the registration fee may be applied to a future course.
Live Streaming Course Support
Contact [email protected]; A team member will respond as soon as possible.
You must attend the full course in order to receive a certificate of completion or CEUs/CCUs. When the course is finished, you will complete the quiz and course evaluation. Once submitted, your certificate will populate. You can find all course certificates in your Profile under “Certificates.”
A strong Wi-Fi or ethernet connection should be established throughout the entirety of your course. If you lose connection, request to return to the course as soon as possible. However, if you are unable to attend the entirety of the course, CEUs/CCUs may not be provided.
You must have a stable internet connection and a device to watch the webinar via Zoom. A computer is preferred, but you can watch on your phone as well.
You must attend the full course in order to receive a certificate of completion or CEUs/CCUs.
Contact [email protected]; A team member will respond as soon as possible.
Click link to our Cancellation Policy.
A live streaming course is a course taking place virtually, in real time.
Tuition will be refunded, minus a $25 processing fee, if notification is received no later than 14 days prior to the start date of the course. There will be NO REFUNDS after this 14-day deadline. However, the registration fee may be applied to a future course.
If the instructor is unable to complete the webinar due to connection issues on his/her end, we will offer a new date for the course or provide a refund on a case by case basis.
Recorded Webinar Course Support
You must be able to access the Knowledge Is Now website to watch recorded webinars. Internet connection is required.
Once you have completed all of the lessons within the course, including the post-test and course evaluation, you will receive your certificate. You can download immediately (save as with left click). You can also find your certificate in your profile under “Certificates.”
For recorded webinars with CEU/CCU approval, a quiz/post test is required. A score of 80% must be obtained to receive credit for the course. Our hope is that you will score 100% on the first try, but you can take the quiz as many times as needed.
Yes, if you are earning CEUs/CCUs.
For In-Person Only Courses
Tuition will be refunded, minus a $25 processing fee, if notification is received no later than 14 days prior to the course start date. Cancellations received later than two weeks prior to the course start date are not eligible for a refund. However, the registration fee may be applied to a future course.
For Live Webinars
Tuition will be refunded, minus a $25 processing fee, if notification is received no later than 14 days prior to the start date of the course. There will be NO REFUNDS after this 14-day deadline. However, the registration fee may be applied to a future course.
For OnDemand Webinars
Full attendance is required, and the times you log in and out will be recorded and documented. If you log in to a live webinar late or if you log out early, you may not be able to earn the appointed CEU/CCUs/certificate of completion.
OnDemand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for OnDemand courses must be completed within 90 days of course registration. Participants must complete the entire course; partial credit is not allowed.
If you have questions, requests, or would like to report an accessibility-related issue, please email [email protected]. We will review your request and respond in a timely manner.
Some courses will be live / live webinars only. Some will also be available as recorded webinars.
Many recorded webinars have activities to complete on your own, within the alloted time of the course. The attendee is not able to ask questions in any courses that are not live; however, most recorded webinars include the Q&A with the instructor that you will be able to view as part of the training.
Live webinars/in-person courses provide a 15 min break per ~ 1.5 hours, if the course is at least 2 hours total. For recorded webinars, you can pause for breaks as you need. Just make sure to finish the entire course (including the quiz and course evaluation) to receive your certificate.
Yes. You will have access to complete courses until the CEU/CCU approvals expire. We will send out e-mail reminders prior to that time to allow you to finish any in-progress courses. Feel free to log in and out as needed to complete your courses.
Yes, if you complete the entire course, quiz, and course evaluation.
Once you have purchased a course, you will have access to the recorded webinar as long as it is on the Knowledge Is Now site. *Some courses may be live webinar only. Check course details for more information.
Membership/Subscription Support
Continuing Education for Pediatric Organizations
Each of your therapists should go to www.knowledgeisnow.com and create an account. The nature of your organization’s plan will determine how your therapists will gain access to their available courses.
PediPod Learning Communities
Live attendance is expected for cohort participation. Participants may miss up to two sessions during the cohort. If you are unable to attend a live session, please contact your instructor(s) to request access to the recorded session so you can stay up to date with cohort content.
Continuing education credit availability varies by cohort. Please refer to the specific cohort page for detailed information regarding CEUs/CCUs.
Payment plan options may be available for select cohorts. Please email [email protected] for more information.
To ensure cohort spots are filled appropriately, refunds are not available once a cohort registration has been purchased.
After the cohort start date, you will have access to a private cohort message board within your user profile to communicate with your cohort colleagues and instructor(s). Participants will also have weekly live sessions to connect with instructor(s) and fellow participants.
Each cohort will have specific attendance policies and participation expectations. See the cohort pages for the requirements for earning a certificate of completion and CEUs.
For any questions, please contact [email protected]. Our team is happy to help!
Instructor FAQs
Please contact [email protected] and we will get you what you need.
Additional Opportunities
Our referral program rewards you with a unique 25% off coupon for an individual course each time you share your referral link with a friend and they make a purchase.
To find your referral link, head to your profile. In the left-hand sidebar, click “Refer a Friend” to view and share your unique referral link.
Your coupon will be emailed to you automatically after someone you refer makes a purchase. The coupon can be applied to most individual courses.
*Courses taught by Mary Massery are not eligible for this discount.
Yes! Please contact [email protected] for more information.
Please contact [email protected] and let us know what you are looking for!
Please contact [email protected] and let us know what you are looking for!
Please contact [email protected] and let us know what you are looking for!
Send any suggestions to [email protected]
DIdn't find the answer you were looking for?
If you have a question that isn’t answered here, please don’t hesitate to reach out to our support team for personalized assistance.